Services and training for water utilities
Faster and more efficient meter readings, improved revenue protection, reduced Non-Revenue Water or optimised operations. Regardless of what your goals might be and which products or solutions you buy, it is our ambition to help you achieve them and ensure that you get full value from your investment – with as little fuss as necessary.
When buying a solution from Kamstrup, you choose just how much you want to handle yourself and how much you would like us to manage. We make sure that you get off to a good start and have full access to any necessary day-to-day support.
On top of that, you can choose between a wide array of service options from maintenance and hosting to system operation and monitoring so that you don’t have to worry about the daily operations, IT security, GDPR, performance or repairs. And if you would like to handle all or some of these things on your own, we can help with training to make sure that you have the knowledge and tools you need.
Water services
Explore your service and training options
Support & maintenance
With our Support and Maintenance Services, we help you get off to a good start with your new product or solution and our support team stand ready to assist in case of incidents or breakdowns.
We know the value of a smoothly operating system and the consequences for you if something goes wrong. With access to day-to-day support from our specialists, you can rest assured that you can always get local support from our global network if you need it. We take care of both software updates and firmware maintenance to ensure that your systems are always up and running without you having to deal with the hassle of keeping everything up to date. We can advise or assist on everything from hardware maintenance to system upgrades and the daily use of our systems. All of this ensures a stable operation and high uptime of your systems without unexpected bills.
Examples of some of our Support and Maintenance Services:
Support
- System support via web, email and phone
Maintenance
- Meter Accuracy Testing for regulatory compliance
Warranty
- Extended Product Warranties for protection of your investment cost
Operations services
If IT security, server maintenance, data quality and radio planning are not among your specialties – or if you would simply rather like to focus your time and resources on other responsibilities – you need look no further than our Operation Services.
Our specialists enable you to focus on your core business by taking care of the many small and large tasks involved with running a smart metering system. You decide just how much you want to be involved, but we can take care of everything from the establishment of your fixed network for remote reading to meter replacements and the complete daily operation and hosting. You can rest assured that your systems are always backed up, up to date and operating securely at the highest performance. You get 24/7 access to your data through READy Manager with low risk and effort while we make sure that all systems are running smoothly and that your data is stored securely on our servers as agreed.
Examples of some of our Operation Services:
System & hosting
- Hosting of your data collection system
- Operation of secure FTP site
Operation
- Operation of you data collection system with agreed Service Levels
Monitoring & reporting
The data from your smart meters can be used for so much more than billing. It can be used to help improve your customer service, optimise your leak detection and give you a better foundation for deciding on future investments. And if you don’t have the time or expertise to dive into your data for analysis and correlations, you can make use of our experts who do just that all day – every day.
With the Monitoring and Reporting Services, our team can both help you get you up to speed as you begin using your Water Intelligence solution and help you with a trial service if you want to test the system before you buy. We can also handle the daily operation of Water Intelligence, to give you a much better picture of what goes on in your distribution network – without you having to monitor the systems on a daily basis. We can monitor the overall water loss, provide you with a list of possible leakages in service connections or distribution mains* or notify you about unexpected incident like bursts, tampering attempts or anything else that requires your attention. By operating your Water Intelligence system, we can help you use your resources for leak detection more efficiently and enable you to lower your Non-Revenue Water and provide a more proactive customer service.
Examples of some of our Monitoring and Reporting Services:
Monitoring
- Leakage Monitoring*
- Leakage Monitoring Trial Service*
Supporting
- Trial Services for Leak Detector and District Analyser
- Pipeline integration to integrate pipeline into Water Intelligence
* requires flowIQ® 2200 water meters
Customised services
Our Customised Services are just that. Customised to your specific need or task. We can help with big or small things, one-time projects or recurring tasks that you don’t have the time or capabilities in-house to handle. System integrations, data exports, temporary system operations or larger business development projects. We have the expertise and manpower to handle all of this and more to help you optimise your business, offer a high customer service or simply to free up time to focus on pressing tasks for a time.
The possibilities are many. Reach out to your local Kamstrup representative for a talk about how we can help solve your specific challenges – be they large or small.
Training & courses
We have a range of options to make sure that you are fully equipped to get the maximum output from your solution or are brought up to date with the latest new features.
Learning from our internal experts, you get knowledge on best practices, how to work effectively with your systems and get the chance to talk to other industry professionals who work with the same solutions as you. And if you don’t have time to participate at one of our trainings or wait until the next available session, you also get access to a wealth of online training materials such as small video tutorials “how-to” guides and more.
Examples of our trainings and courses:
Hardware
- Installation of water meters
- Installation of external antennas
Reading system
- READy
Analytics
- Monitoring and verification of leaks
- District Analyser – Water Intelligence
- Incidents – Water Intelligence
All systems go
With Kamstrup System Operation, we handle the operation of your READy meter reading system to allow you to focus on your core business while we make sure that all systems are running smoothly.
Data is securely collected from your meters at a high performance and your system is always backed up and up to date. You get 24/7 access to your data through READy Manager and we make sure that the data is stored securely, validated and prepared for export to your billing system or other software applications for further analysis.
Are you looking for an IT expert?
You don't need to be an IT expert to have a state of the art smart metering solution. With Kamstrup System Hosting, you don’t have to worry about data security, system updates and hardware upgrades. Because we’ve got that covered.
We take care of your software, IT-platform and data to make sure that both READy Manager and its servers are always up to date and running with a high performance. We configure, install, maintain and update your READy software while ensuring a high level of security to make sure that your data is not compromised. Along with the day-to-day operation, we handle any necessary investments and maintenance so that you get the maximum performance with a minimal effort.
Let us find the leaks in your distribution network
If you have flowIQ® 2200 water meters, our data analysts can help analyse the acoustic noise registered by the meters and monitor your service connections and distribution mains for potential leaks.
We notify you of any possible leaks and give you the information needed to efficiently verify and locate them so that you can target your leak detection and reduce your Non-Revenue Water.