Services and training for submetering
For us, consumption metering is the center of the universe. For you, not so much. That’s why we offer a wide array of services that allow you to focus on your key tasks, while we take care of the rest. How much you want to leave to us is entirely up to you. Not sure? Start off with basic support and training and then gradually scale or adjust your solution if your needs change. We’re also here to help with expert advice on how to design the right smart metering solution for your needs. So if you are looking for accurate metering of water and energy consumption in residential and commercial buildings, but don’t want to spend too much time on it, we’ve got your back. And when you leave the handling and storage of your meter data to us, you can be certain that consumption data is kept secure in accordance with all legal requirements.
Services
Our service and training options
Support and maintenance services
With our support and maintenance services, we help you get off to a good start with your new product or solution. Our team of specialists is ready to assist in case of incidents or breakdowns.
We also take care of both software updates and firmware maintenance and offer advice on everything from hardware maintenance to system upgrades and the daily use of our meter reading systems. This ensures that your meter reading system runs smoothly without interruptions and unexpected costs.
Support and maintenance services include:
- Support for your meters and reading system
- Extended product warranties for protection of your investment cost
Operations services
If IT security, server maintenance, data quality and network planning are not among your specialties or if you would rather like to focus your time and resources on other responsibilities, our operation services are just the thing for you.
We offer to take care of the many small and large tasks involved with running a smart metering system. This can include keeping your system up to date, secure and GDPR compliant at all times. We make sure that your meter reading system is running smoothly and that consumption data is stored securely on our servers.
Our operation services include:
- Hosting of your data collection system
- Operation of secure FTP site
- Operation of your data collection system according to agreed service levels
Training and courses
Even if you have zero experience with smart metering, you’ll be able to handle the day-to-day tasks after completing the relevant courses. We also offer trainings for more experienced users of our meters and systems.
The wide range of training options will bring you up to date with the latest features and provide knowledge about best practices and how to work efficiently with your systems. In short: Make you fully equipped to get the maximum out of your solution. You’ll also get access to online training materials such as video tutorials, “how-to” guides and more.
Our training options include:
- Installation of meters and external antennas
- The READy system – drive-by or fixed network
- Monitoring and verification of leaks
Are you looking for an IT expert?
If IT platforms, system updates, GDPR and data security sound like something you would rather not worry about, we have the solution for you.
With Kamstrup System Hosting, you can take a shortcut to a high-performing meter reading system. We configure, install and maintain your meter reading software and provide a secure home for it on our servers.
From smart metering rookie to expert
Even though consumption metering is probably not your main focus, we really want you to get the most out of our solutions and use them in the most efficient way. To that end, we have compiled a series of courses that will take you from rookie to the level of expertise that is right for you and your job.
Choose your point of view to learn more about our solutions
Property Management
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Industry Management
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