A My Kamstrup account lets you log into any Kamstrup software your company is licensed for, as long as your superuser has granted you access. You can use the same account across Kamstrup's entire software suite.
Need access? Contact your My Kamstrup superuser to get the right permissions for the applications you need.
New customer? Create a new account for your company at https://account.kamstrup.com/create.
If your account has been disabled, you'll need to reactivate it. Send an email to mykamstrup@kamstrup.com with the subject "Account Disabled" and include as much information as possible.
If you've forgotten the email address for your My Kamstrup account, ask your My Kamstrup superuser to look it up. If you're the superuser and can't find the information, please contact us at mykamstrup@kamstrup.com.
If you tried to reset your password at this page: https://account.kamstrup.com/forgotPassword/ and didn't receive an email, try these steps:
If you still don't receive the email, contact us at mykamstrup@kamstrup.com.
When 2-step verification is enabled for your organization, all users will need to verify each login with a code sent to either their email or phone.
If your organization has enabled 2-step verification, you can add a phone number to your account. This phone number will be used to receive the verification code during login. Add a phone number to your account [here].
If no phone number is added to your user account, the verification code will be sent to your email address.
To enable 2-step verification for your organization, please create a request here.
Note that 2-step verification will be implemented for all users in your organization, not just for you.
If you use 2-step verification, you can add a phone number to your account to receive the verification code via text message (SMS) during login.
Please note, for security reasons, you will need to perform a full login with 2-step verification to add a phone number. The verification code will initially be sent to your email address. Add a phone number to your account [here].
To change the phone number used for 2-step verification, you must perform a full login with 2-step verification for security reasons. The verification code will be sent to your email address.
Change the phone number for 2-step verification on your account [here].
Sign in at https://mykamstrup.com/. On the front page, click the "profile" icon in the top right corner to access User Administration. Once there, click "Add User," enter the email address, and assign the desired roles.
The user will receive an email with signup instructions to get started with their new My Kamstrup account.
To add a new user to an application, sign in at https://mykamstrup.com. Go to your User Administration page, click "Add User," enter the email address, and assign the desired roles.
The user will receive an email with signup instructions to get started with their new My Kamstrup account.
An external user is someone outside of your organization who needs access to your data. Once added, the external user receives an email with instructions on how to create a new My Kamstrup account, if they don't already have one.
The external user will also receive a link to confirm their connection to your company. They must accept this invitation to be connected, and the confirmation link expires after 4 hours.
A My Kamstrup account lets you log into any Kamstrup software your company is licensed for, as long as your superuser has granted you access. You can use the same account across Kamstrup's entire software suite.
Need access? Contact your My Kamstrup superuser to get the right permissions for the applications you need.
New customer? Create a new account for your company at https://account.kamstrup.com/create.
If your account has been disabled, you'll need to reactivate it. Send an email to mykamstrup@kamstrup.com with the subject "Account Disabled" and include as much information as possible.
If you've forgotten the email address for your My Kamstrup account, ask your My Kamstrup superuser to look it up. If you're the superuser and can't find the information, please contact us at mykamstrup@kamstrup.com.
If you tried to reset your password at this page: https://account.kamstrup.com/forgotPassword/ and didn't receive an email, try these steps:
If you still don't receive the email, contact us at mykamstrup@kamstrup.com.
When 2-step verification is enabled for your organization, all users will need to verify each login with a code sent to either their email or phone.
If your organization has enabled 2-step verification, you can add a phone number to your account. This phone number will be used to receive the verification code during login. Add a phone number to your account [here].
If no phone number is added to your user account, the verification code will be sent to your email address.
To enable 2-step verification for your organization, please create a request here.
Note that 2-step verification will be implemented for all users in your organization, not just for you.
If you use 2-step verification, you can add a phone number to your account to receive the verification code via text message (SMS) during login.
Please note, for security reasons, you will need to perform a full login with 2-step verification to add a phone number. The verification code will initially be sent to your email address. Add a phone number to your account [here].
To change the phone number used for 2-step verification, you must perform a full login with 2-step verification for security reasons. The verification code will be sent to your email address.
Change the phone number for 2-step verification on your account [here].
Sign in at https://mykamstrup.com/. On the front page, click the "profile" icon in the top right corner to access User Administration. Once there, click "Add User," enter the email address, and assign the desired roles.
The user will receive an email with signup instructions to get started with their new My Kamstrup account.
To add a new user to an application, sign in at https://mykamstrup.com. Go to your User Administration page, click "Add User," enter the email address, and assign the desired roles.
The user will receive an email with signup instructions to get started with their new My Kamstrup account.
An external user is someone outside of your organization who needs access to your data. Once added, the external user receives an email with instructions on how to create a new My Kamstrup account, if they don't already have one.
The external user will also receive a link to confirm their connection to your company. They must accept this invitation to be connected, and the confirmation link expires after 4 hours.