Service offerings
Acoustic leakage detection
Setting up for success
Implementation of a smart metering solution with acoustic leakage detection including flowIQ® 2200 water meters and the Leak Detector analytics module is done in close cooperation with Kamstrup to ensure that you get off to the best possible start. You can choose between different options for how much support and training you need.
This ranges from standard set-up and onboarding, to service packages where we monitor your network and provide you with a list of possible leaks for further investigation. And if you want to handle the day-to-day operations, we also offer training to make sure that you are equipped to detect leaks on your own.
What if your meters could hear, the leaks you cannot see?
Now, you can let every smart meter work for you to help locate leaks and create an unprecedented transparency in your distribution network. Acting like a fine-meshed network of noise loggers, the flowIQ® 2200 water meters listen to the distribution lines and service connections to detect leakages.
Watch the movie to learn more about our acoustic leakage detection or click on the link below to read more.
Service offerings
Leak Detector Trial Service
With Leak Detector Trial Service, you get the ideal support throughout your trial period for the Leak Detector module – before, during and after you start using it. We set everything up, get you familiar with the tool and follow up regularly. This gives you the best possible conditions to quickly achieve a high success rate detecting leakages in connection pipes.
Who is this for?
The Leak Detector Trial Service is for you who want support during your Leak Detector trial to ensure you get off to a flying start with acoustic leak detection. We recommend this service together with the Leak Detector Trial for you to get the most out of your trial period.
What is in it for you?
Less hassle
We handle set-up and configuration so the Leak Detector app/module is ready for you to use. In other words, you can skip the hassle and jump right in.
A good head start
We give you a walk-through of Leak Detector to make sure you become familiar with the tool and have the right foundation to start monitoring your connection pipes for leaks.
Follow-up to ensure success
During the trial period, we will do monthly follow-ups with you to check up on your experience and success rate with Leak Detector. And you can, of course, also reach out to us if you have any questions or issues with the tool.
Up & Running Service
Leak Detector
With Up & Running Service, you get off to a better – and faster – start using the Leak Detector module. We set everything up, get you familiar with the tool – and if you have questions, we have answers. This gives you the best possible conditions to quickly achieve a high success rate detecting leakages in connection pipes.
Who is this for?
Up & Running Service is for you who want a shorter learning curve and a helping hand creating the right foundation for getting full value from the Leak Detector module for acoustic leak detection. Fast.
What is in it for you?
Less hassle
We handle set-up and configuration so the Leak Detector module is ready for you to use. In other words, you can skip the hassle and jump right in.
A good head start
We give you a walk-through of Leak Detector to make sure you become familiar with the tool and have the right foundation to start monitoring your connection pipes for leaks.
Leakage Monitoring Service
With Leakage Monitoring Service, we monitor your service connections in the Leak Detector module – so this is no longer your task or responsibility. We notify you of potential leaks and give you the information you need to efficiently verify and locate them so you can reduce your level of Non-Revenue Water and help your customers.
Who is this for?
Kamstrup Leakage Monitoring Service is for you who want to improve the efficiency of your leak detection in service connections by having someone else monitor them, so you can target your efforts on locating and verifying leakages.
What is in it for you?
Efficient use of field time
We deliver a complete list of addresses with potential service connection leaks, so you can prioritise your field visits based on where they will have the biggest impact and ensure that your time out there is efficient.
High hit rate for beating leaks
We point out where we would advise you to look for a potential leak and provide noise detection guidelines to increase your success rate for verifying and locating it.
High customer satisfaction
You can provide more proactive customer service and inform your customers about potential leakages early in the process, which reduces the risk of consequential damages.
Pipeline Integration Service
With Pipeline Integration Service, we integrate your pipeline network layout for you in the Kamstrup analytics platform, Water Intelligence. This gives you an improved overview of your assets enabling you to pinpoint where there is an incident, how the pipeline network is designed around it or how you should design your districts.
Who is this for?
Pipeline Integration service is for you who want to add an extra dimension to the overview you have over your distribution network in the different analytics modules – and would like us to handle the integration for you.
What is in it for you?
Increased transparency
With multiple data sources in one application, you can see the connection between the location of the meter, the noise level and the pipeline network, which gives you a better basis for making the right decisions.
Preventive maintenance
The more transparency and data you have, the better you can identify trends, follow developments and possibly even predict what will happen in your distribution network, so your investments and preventive maintenance become fact-based.
Training options
Monitoring and verification of leaks - Webinar
This course will enable you to make the maximum use of your solution for acoustic leakage detection.
We will go in-depth with the analytics module Leak Detector and you will go through a number of practical exercises designed to let you gain experience in detecting leakages based on the data visualised in the program. We also introduce relevant listening techniques for verification of information from Leak Detector program and teach you where and how to listen in order to detect relevant sounds.
Course content:
• Introduction to the solution
• Leak detector
• Relevant sounds
• Detection techniques
Type:
Webinar
Duration:
4 hours
Monitoring and verification of leaks - On-site training
This course will enable you to make the maximum use of your solution for acoustic leakage detection.
We will go in-depth with the analytics module Leak Detector and you will go through a number of practical exercises designed to let you gain experience in detecting leakages based on the data visualised in the program.
We also introduce relevant listening techniques for verification of information from Leak Detector program and teach you where and how to listen in order to detect relevant sounds at our test and demo facilities.
Course content:
• Introduction to the solution
• Leak detector
• Relevant sounds
• Detection techniques
Type:
Group based instruction & on-site practical exercises
Duration:
6 hours
flowIQ® 2200
Smart water meter with acoustic leakage detection
With flowIQ® 2200, you get uncompromising accuracy, state-of-the-art acoustic leakage detection, support for remote reading and a host of other intelligent features in one superior meter with up to 16 years lifetime.
flowIQ® 2200 works for you to detect possible leaks in the service connections and distribution mains. The meter monitors noise patterns enabling you to identify high-risk installations.
Leak Detector
Leaks can be difficult to detect, and there can be many reasons for a leak. With acoustic noise data from your water meters, you can now detect leakages in a completely new way. The analytics module Leak Detector enables you to locate leaks in service connections and distribution mains based on acoustic noise levels registered by flowIQ® 2200 water meters. This means that you can spend your time fixing the leaks, rather than searching blindly to find them.
Söderhamn Nära saves customers from water damage
Söderhamn Nära AB, Sweden
Today, Söderhamn Nära AB uses flowIQ® 2200 smart meters combined with the Leak Detector analytics tool to identify and verify potential leaks. The smart metering solution with acoustic leak detection enables targeted detection efforts at specific locations, ensuring efficient use of resources. So far, they have found more than 100 leaks in service connections or inside homes and properties in Söderhamn alone.