Services and training for heat utilities

At Kamstrup we help heat utilities manage risk, become more efficient and explore the new opportunities for optimization that meter data provide. We offer a wide array of services conceived to do just that, so that you can focus on your key tasks. How much you want to handle yourselves and how much you want Kamstrup to manage is entirely up to you. The more you leave to us, the less you have to worry about operations, IT security, GDPR, system performance, maintenance and repairs. More than 2000 utilities across 28 countries already trust us with the hosting of their meter reading system and we handle the daily operation of more than 5 million meters. Maybe you could benefit from leaving some of the dreary stuff to us too? Benefits include full value of your smart metering solution, a secure IT setup and more time and resources for you to focus on your core business.

Our services

We offer a lot more than just day-to-day support. With decades of smart metering experience, we’re here to help you before, during and after your smart meter rollout.

Deployment services
From help choosing the right solution to handling the physical installation of your smart metering solution. We offer both DIY models and more comprehensive ones where Kamstrup assumes full project responsibility and you minimize both risk and involvement.

Services during operation
Everything you need during operation. From service and support agreements that keep your hardware and software running smoothly to smart metering and data delivered on a subscription basis. Explore your options below.

Services

Explore your service and training options

Support & maintenance

With our support and maintenance services, we help you get off to a good start with your new product or solution and our team of specialists is ready to assist in case of incidents or breakdowns.

We also take care of software updates and firmware maintenance and offer advice on everything from hardware maintenance to system upgrades and the daily use of our meter reading systems. This ensures that your meter reading system runs smoothly without interruptions and unexpected costs.

Support and maintenance services include:

Support for your meters and reading system
Meter accuracy testing for regulatory compliance
Extended product warranties for protection of your investment cost

Are you a Kamstrup customer looking for assistance?

Contact our support team here

Operations services

If IT security, server maintenance and data quality are not among your specialties or if you would rather focus your time and resources on other responsibilities, our operations services are just the thing for you.

We offer to take care of the many small and large tasks related to running a smart metering system. This includes keeping your system backed up, up to date and secure at all times. We make sure that your meter reading system is running smoothly and that consumption data is stored securely on our servers.

Our operation services include:

Hosting of your data collection system
Operation of secure FTP site
Operation of your data collection system according to agreed service levels

Monitoring & reporting

Our analytics tool Kamstrup Heat Intelligence unlocks the distribution grid black box and our monitoring & reporting services are here to help you get the most out of the insights it provides.

We help you get up to speed quickly as you begin using your Heat Intelligence solution, This includes enabling you to find areas of interest with potential leakages, bypasses, abnormal consumption patterns or high return temperatures and to start using data as the foundation for your maintenance plans.

Our monitoring & reporting services include:

Various onboarding services for Kamstrup Heat Intelligence
Import of distribution grid data into Kamstrup Heat Intelligence

Customised services

Our customised services are just that; Customised to your specific needs. We can help with big or small things, one-time projects or recurring tasks that you don’t have the time or capabilities in-house to handle.

System integrations, data exports, temporary system operations or larger business development projects. The possibilities are many. Reach out to your local Kamstrup representative for a talk about how we can help solve your challenges.

Training & courses

Even if you have zero experience with smart metering, you’ll be able to handle the day-to-day tasks after completing our courses. We also offer trainings for more experienced users of our meters and systems.

The wide range of training options will bring you up to date with the latest features and provide knowledge about best practices and how to work efficiently with your systems so that you can get the maximum out of your solution. You’ll also get access to online training materials such as video tutorials, “how-to” guides and more.

Our training options include: