Services and training for electricity utilities
There’s a lot more to a successful smart metering project than just procuring some bits and pieces of hardware and software. It’s a complex IT project, a heavy logistics task and a long-term investment that should continue to deliver value every single day of its lifetime. A modern smart metering solution is a business system in its own right and fully integrated into the utility’s broader IT ecosystem.
Did that make it sound complicated? It doesn’t have to be. Our modularized services let you take exactly the amount of responsibility that suits your organization, whether you only need advice and consultancy before handling deployment and operations yourself or you prefer leaving everything in the hands of an industry expert.
So let your resources, finances and timeframe decide your level of involvement in deployment and operation of your AMI system. Our services include several models for AMI deployment, cloud-based “as a Service”-packages and day-to-day support.
Services
Our services
We offer a lot more than just day-to-day support. With decades of smart metering experience, we’re here to help you before, during and after your smart meter rollout.
Deployment services
We help utilities with everything from designing their smart metering solution to handling the physical installation of the meters. We offer both DIY models and more comprehensive ones where Kamstrup assumes full project responsibility and you minimize both risk and involvement.
Services during operation
Everything you need during operation. From service and support agreements that keep your hardware and software running smoothly to cloud-based AMI and smart grid delivered on a subscription basis. Choose between several “as a Service” models depending on your needs.
Explore your service and training options
Support & maintenance
With our support and maintenance services, we help you get off to a good start with your new product or solution and our team of specialists is ready to assist in case of incidents or breakdowns.
We also take care of both software updates and firmware maintenance and offer advice on everything from hardware maintenance to system upgrades and the daily use of the OMNIA system. This ensures that your OMNIA system runs smoothly without interruptions and unexpected costs.
Our support and maintenance services include:
- Support for your electricity meters and OMNIA system
- Extended product warranties for protection of your investment cost
Are you a Kamstrup customer looking for assistance?
Operations services
If IT security, server maintenance and data quality are not among your specialties or if you would rather like to focus your time and resources on other responsibilities, our operation services are just the thing for you.
We take care of the many small and large tasks involved with running a smart metering system. This includes keeping your system backed up, up to date and secure at all times. We make sure that your meter reading system is running smoothly and that consumption data is stored securely on our servers.
Our operations services include:
- Hosting of your OMNIA system
- Installation and configuration of the OMNIA system on your IT infrastructure
- Operation of your OMNIA system according to agreed service levels
Monitoring & reporting
Our analytics tool Kamstrup Power Intelligence help utilities understand their distribution grid and our monitoring & reporting services are here to help you get the most out of the insights it provides.
We help you get up to speed quickly and enable you to use the many intelligent features of the tool, so that you can start analyzing, understanding and interpreting data to find e.g. overloads on cables and substations and issues with power quality or voltage flows.
Our monitoring & reporting services include:
- Various onboarding services for Kamstrup Power Intelligence
- Import of distribution grid data into Kamstrup Power Intelligence
Customised services
Our customised services are just that; Customised to your specific need or task. We can help with big or small things, one-time projects or recurring tasks that you don’t have the time or capabilities in-house to handle.
System integrations, data exports, temporary system operations or larger business development projects. The possibilities are many. Reach out to your local Kamstrup representative for a talk about how we can help solve your specific challenges.
Training & courses
Our wide range of training options will bring you up to date with our meters and software and provide knowledge about best practices and how to work efficiently so that you can get the maximum out of your solution. You’ll also get access to online training materials such as video tutorials, “how-to” guides and more.
We offer trainings for all levels, including experienced users of our meters and systems.
Our training options include:
- Installation of meters
- VisionAir MDM
Get started in no time
OMNIA® Express is a cloud-based standard package that lets you try out the system quickly with a minimal investment. Should your needs eventually go beyond the standard OMNIA® functionality, it’s always possible to expand the solution. Read more about the why’s of the emerging SaaS trend in the utility industry on our blog.
