Sub-processors
Why does Kamstrup use sub-processors?
Kamstrup uses sub-processors to ensure the best possible solution for our customers.
In some areas, Kamstrup entrusts processing or parts of the processing of personal data to other data processors.
The processing is only entrusted to other data processors in cases where we find that someone has more expertise than us – as a result, we ensure a quality experience that provides the best possible solution for our customers.
You can read more about which sub-processors Kamstrup uses to process personal data on this page.
Sub-processors related to Service and Support
Kamstrup group subsidiaries
Customer service and support cases are handled by employees within the data processors group. In this regard, the following Kamstrup group subsidiaries are engaged as sub-processors:
Kamstrup Austria GmbH
ATU68103116 Handelskai 94-96,
Millennium Tower – 32, OG, TOP 321,
A-1200 Vienna,
Austria
Kamstrup Austria GmbH is used for customer support.
Kamstrup A/S
21 24 81 18
Industrivej 28,
Stilling, 8660 Skanderborg,
Denmark
(Including affiliates in Czech Republic, Denmark, Estonia, Finland, Germany, and Switzerland).
Kamstrup A/S is used for customer support.
Kamstrup B.V.
NL854183127B01
Gildenstraat 23, NL-7005 BL Doetinchem,
Netherlands
Kamstrup B.V. is used for customer support.
Kamstrup AS
NO984 959 524
Innspurten 1A, NO-0663 Oslo,
Norway
Kamstrup AS is used for customer support.
Kamstrup Sp. z o.o
PL5270104775
ul. Kurzawska 9,
PL-02-296 Warszawa,
Poland
Kamstrup Sp. z o.o is used for customer support.
Kamstrup Spain S.L.
B87931440
Núñez de Balboa 29 - 1°E,
ES-28001 Madrid,
Spain
Kamstrup Spain S.L. is used for customer support.
Kamstrup AB
SE556820503201
Vendevägen 89, 182 32 Danderyd,
Sweden
Kamstrup AB is used for customer support.
Kamstrup Water Metering L.L.C
168693C6
2855 Forsyth Commerce Way
Bldg. 200 Cumming,
GA 30040 USA
Kamstrup Water Metering L.L.C is used for customer support.
ServiceNow Netherlands B.V.
ServiceNow Netherlands B.V.
53045998
Hoekenrode 3,
1102 BR Amsterdam,
Netherlands
The data processors group employees responding to the customer service and support requests use the Software as a Service solution cloud based platform ServiceNow for the handling of the support requests.
The service tickets supplied to the ServiceNow platform will remain stored in servers physically located in Amsterdam, Netherlands. The ServiceNow group companies will have limited access to specific service tickets applicable to the support request in question.
ServiceNow Netherlands B.V. makes use of the following sub-processors:
ServiceNow, Inc.
California, United States,
Reg: C3479942
2225 Lawson Lane, Santa Clara,
California, 95054,
United States of America
ServiceNow Inc. is used for service and maintenance of the ServiceNow platform.
ServiceNow Australia Pty Ltd.
ACN 149 683 312
Suite 9, 318-322 Stephensons Road,
Mount Waverly, VIC 3149,
Australia
ServiceNow Australia Pty Ltd. is used for service and maintenance of the ServiceNow platform.
ServiceNow Software Development India Private Limited
U72900TG2014FTC092163
RoC Hyderabad registrerings numner: 092163
Knowledge City, 7th Floor, Plot No. 2, Phase 1, Survey No. 83/1,
Raidurg Village, Serilingampally,
Hyderabad, Rangareddi, TG 500081,
India
ServiceNow Software Development India Private Limited is used for service and maintenance of the ServiceNow platform.
ServiceNow UK Ltd.
6299383
Strada Building, 1 Bridge Street, Ground Floor & 1st Floor,
Staines TW18 4TP,
United Kingdom
ServiceNow UK Ltd. is used for service and maintenance of the ServiceNow platform.
ServiceNow Ireland Limited
549967
1st Floor, The Sharp Building, 10-12 Hogan Place,
Dublin 2, D02 TY74,
Ireland
ServiceNow Ireland Limited is used for service and maintenance of the ServiceNow platform.
ServiceNow Japan K.K.
0100-01-154403
Ark Mori Building, 1 12 32 Akasaka,
Minato ku, Tokyo,
Japan
ServiceNow Japan K.K. is used for service and maintenance of the ServiceNow Platform.
Sub-processors related to operation
Applicators ApS
Applicators ApS
32152244
Ormhøjgårdvej 27,
8700 Horsens
Applicators is used for hosting and processing of performance data.
Applicators supply an IT system which is used by Kamstrup employees working with the operation and where such employees can see the performance of the customers' meters. Meter numbers, addresses, and possibly notes that customers can insert into the system are archived in the system. If an error needs to be corrected in the system (due to, for example, the system being inaccessible), then Applicators' support this in the system.
Commentor A/S
Commentor A/S
31873932
Visionsvej 51, 3.,
9000 Aalborg
Depending on the specific agreement, Commentor A/S is used.
Commentor A/S offers services as an integration developer.
On request, System Operations can grant access to a server that hosts the integration component, including system logs and software installation. In addition, they have access on request to the database related to the integration component. Processing of personal data may occur as part of activities relating to the database.
Sub-processors related to Hosting
IT Relation A/S
Kamstrup offers both internal and external hosting by this hosting supplier.
Internal hosting:
IT Relation A/S
Dalgas Plads 7b, 1,
7400 Herning
Danmark
CVR: 27001092
IT Relation A/S is Kamstrup´s supplier of back-up services for hosting facilities. IT Relations A/S is only used if the solution is hosted by Kamstrup.
IT Relation A/S uses the following sub-processors:
itm8 s.r.o
CVR-no.:07628919
Bucharova 1281/2, Stodůlky
158 00 Praha 5
Czech Republic
itm8 s.r.o is used for processing activities as backup, patch management, monitoring, consultancy services, troubleshooting, and installation.
B4Restore A/S
CVR: 27719945
Aahave Parkvej 31,
8260 Viby J
Danmark
B4Restore A/S is used as hosting facilities.
External hosting:
IT Relation A/S
Dalgas Plads 7b, 1,
7400 Herning
Danmark
CVR: 27001092
IT relation is suppliers of hosting and back-up services for hosting facilities.
Kamstrup Water Metering L.L.C.
Kamstrup Water Metering L.L.C.
2855 Forsyth Commerce Way, Bldg. 200
Cumming, GA 30040
United States of Amercia
CVR: 168693C6
System administration for the READy system is provided by employees within the group of the data processor situated in Denmark and the USA.
Sub-processors related to Analytics
Microsoft Ireland Operations Limited
Microsoft Ireland Operations Limited
CVR: 20812842
Lottenborgvej 24,
2800 Kgs. Lyngby
Danmark
Microsoft Ireland Operations Limited make use of the sub-processors presented in the catalogue available here.
Microsoft Ireland Operations Limited has entered into Standard Contractual Clauses as a transfer tool regulating the transfer, and the data processor has conducted Transfer Impact Assessments ensuring the identification and adoption of supplementary measures.
Sub-processors related to hosting on-premise – READy
Microsoft Ireland Operations Limited
Microsoft Ireland Operations Limited
CVR: 20812842
Lottenborgvej 24,
2800 Kgs. Lyngby
Danmark
Microsoft Ireland Operations Limited is the supplier of Kamstrup´s proxy and router server. The use of the proxy and router server includes the transmission of data.
Microsoft Ireland Operations Limited makes use of the sub-processors presented in the catalogue available here, which include sub processors located in third countries.
Microsoft Ireland Operations Limited has entered into Standard Contractual Clauses as a transfer tool regulating the transfer, and the Data Processor has conducted Transfer Impact Assessments ensuring the identification and adoption of supplementary measures.