At Kamstrup, we respect data privacy, and it is our top priority to protect data, prevent misuse and loss of data. We respect the trust all our stakeholders have in our ability to handle their data in a secure and trustworthy way. All data is handled in accordance with the EU-U.S. Data Privacy Framework which we are adhering to (please refer to section 4 below for further information).

We value the trust you show us, when entrusting your personal information to us, and we will only use your information in relation to the presented purposes and the consent given by you. This Privacy Policy will provide a thorough overview of what type of information is collected, how data is used and if shared with any third party relation.

Kamstrup Water Metering L.L.C.'s (hereinafter "we”, “us” and “our") is a part of the Kamstrup Group which produces and provides metering solutions, including smart metering solutions. As a part of our services, we may receive and process personal data about you on behalf of our customers.

Our contact information is:

Kamstrup Water Metering L.L.C.
Business reg. no.: 168693C6
2855 Forsyth Commerce Way, Building 200
Cumming, GA 30040
United States of America

The Kamstrup Group’s DPO may be reached at dpo@kamstrup.com. 

You may also reach out to our headquarter which is located in the EU:



2.1 OMNIA Solutions
For the OMNIA Solutions, we collect and process personal data in the form of meter number, consumption data, meter type and usage type. We may also process information about customer number, address, postal code, town and location coordinates of the installed equipment, however, it is optional for your provider to provide us with this information. 

We process your personal data to operate, provide, develop, and improve the services that we offer. These purposes include:

• Enabling performance and operations of customer systems
• Invoicing and billing purposes based on contractual obligations between you and the utility company
• Functionality, safety and operational purposes
• Administration of the OMNIA system
• Legal Obligations

2.2 READy Solutions
For the READy Solutions, we collect and process personal data in the form of meter number, customer number, name, address, postal code, town, consumption data, meter type, usage types and GPS coordinates of the installed equipment. We may also process your phone number, or any comments provided through free text fields, however, it is optional for your provider to provide us with this information.

We process your personal data to operate, provide, develop, and improve the services that we offer. These purposes include:

• Enabling performance and operations of customer systems
• Invoicing and billing purposes based on contractual obligations between you and the utility company
• Functionality, safety and operational purposes, e.g. to be able to identify possible water loss
• Administration of the READy system
• Legal Obligations

2.3 Analytics Solutions
For the Analytics Solutions, we collect and process personal data in the form of meter number, customer number, name, address, postal code, town, consumption data, meter type, usage types and GPS coordinates of the installed equipment. We may also process your phone number, however, it is optional for your provider to provide us with this information.

The Analytics Solutions makes Kamstrup’s customers able to control their distribution grids better and efficiently intervene to stop waste and unforeseen incidents in their supply processes. Therefore, we process your personal data to operate, provide, develop, and improve the services that we offer. These purposes include:

• Enabling performance and operations of customer systems
• Functionality, safety and operational purposes, e.g. to be able to identify possible water loss
• Administration of the Analytics system

2.4 Customer Support Services
When we provide our Customer Support Services, we may collect and process your meter number, customer number, name, address, postal code, town, consumption data, meter type, usage type, personal email address, personal phone number, personal identification numbers (PIN) or passwords, photographs or video, username/unique ID, work information (job level, work experience etc.), language preferences, IP address, nationality, GPS coordinates of the installed equipment as well as any comments provided through free text fields.

We process your personal data in relation to Customer Support Services with the purpose of providing customer support, including to handle any questions or requests and to assist in handling any issues with our metering solutions. 

We do, as a clear main rule, not disclose your personal data to third parties. However, if we, in the future, need to disclose your personal data to third parties, we undertake to enter into a contract with the recipient that ensures that your personal data will only be processed with the same level of protection as we have accepted under the EU-U.S. Data Privacy Framework. 

In addition, if we need to transfer your personal data to an agent acting on our behalf, we remain liable under the EU-U.S. Data Privacy Framework principles if the agent processes your personal information in a manner inconsistent with those principles, unless we can prove that we are not responsible for the event giving rise to the damage caused by the agent’s non-compliance.

We may also disclose your personal data to public authorities, if we become subject to a lawful request for access by public authorities, including to meet national security or law enforcement requirements.

We comply with the EU-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. We have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles with regard to the processing of personal data received from the EU in reliance on the EU-U.S. Data Privacy Framework. If there is any conflict between the terms in this privacy policy and the EU-U.S. Data Privacy Framework principles, the EU-U.S. Data Privacy Framework principles shall govern. The Federal Trade Commission has jurisdiction over Kamstrup Water Metering L.L.C.’s compliance with the EU-U.S. Data Privacy Framework. To learn more about the Data Privacy Framework program, and to view our certification, please visit the Data Privacy Framework official website.

In accordance with the EU-U.S. Data Privacy Framework principles, you have the rights described below. If you wish to exercise any of these rights, please contact us using the contact details in Section 1 of this privacy policy.

• The right to request access to the personal data
• The right to be able to correct, amend or delete personal data that is inaccurate or has been processed in violation of the EU-U.S. Data Privacy Framework principles.

You may also opt out of disclosure of your personal data to third parties or use of your personal data for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by you. You may do so by contacting us as stated in section 1 of this privacy policy.

In compliance with the EU-U.S. Data Privacy Framework, we commit to resolve EU-U.S. Data Privacy Framework principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. Data Privacy Framework should first contact us at the contact information provided in section 1 of this privacy policy.

Furthermore, in compliance with the EU-U.S. Data Privacy Framework, we commit to cooperate and comply with the advice of the panel established by the EU data protection authorities with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. Data Privacy Framework. To invoke the panel complaint procedure, you may file a complaint with your national data protection authority. Contact information for the different data protection authorities is available here. The European Data Protection Board’s optional complaint form is available here.

You may also, under certain conditions, invoke binding arbitration for complaints regarding our compliance with the EU-U.S. Data Privacy Framework not resolved by any of the mechanisms described above. Additional information about this possibility is available here.

Latest revision 18.10.2024