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Working with PcBase II & MULTITERM Pro
Working with PcBase II & MULTITERM WorkAbout

Working with PcBase II & MULTITERM Pro


Here you can find Frequently Asked Questions related to the use of PcBase II software in connection with the MULTITERM Pro hand-held terminal. If you do not find the help here, you can download quick guide or data sheets or you can take contact to our system support.

 

QUESTIONS RELATING TO PCBASE II AND MULTITERM PRO

  1. My MULTITERM Pro hand-held terminal cannot read a MULTICAL® heat meter with ULTRAFLOW® 54 flow part.
  4. Meters have been added to an existing group in PcTermRoute II, but I can not select jobtype and datatype (Meter data/Module data) for some of the meters.
  5. PcTermRoute II has saved my Route, but the MULTITERM Pro hand held terminal is unable to find the saved Route.
  6. I´m unable to transfer data `to´ or `from´ the MULTITERM Pro hand-held terminal (an exception error occurs).
  7. Meters listed in the route function of the MULTITERM Pro hand-held terminal are not being read. The meter’s SNR is OK.
  8. The MULTITERM Pro hand held terminal was updated by Kamstrup and now some meters can not be read (the meter’s “SNR” reads -- or has no SNR).
  9. The icon shown in the MULTITERM Pro hand-held terminal route is an eye or a hand pointing fingers. It should be a radio.
  10. The MULTITERM Pro hand held terminal is unable to read meters installed with Radio-Router modules.
  11. Routes have been transferred back to the PC, but they can not be seen in the PcTermPro.

 

  

1: My MULTITERM Pro hand-held terminal cannot read a MULTICAL® heat meter with ULTRAFLOW® 54 flow part.

Solution: PcBase II / MULTITERM Pro have not been updated with the “new” Format number for an ULTRAFLOW® 54 flow part.

  1. Check the PcBase II version number. It must be a version D3. If not, update.
  2. If it is D3,
      1. In PcTermPro select the tab MT Pro Config. Click the Send button next to Format number.
      2. In MULTITERM Pro select item 6 Configure→Configure hand-held terminal→Check for updates.
      3. Restart MULTITERM Pro. The meters can now be read.

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2: Consumption data from water meters connected to Input A and B of a MULTICAL® heat meter with ULTRAFLOW® 54 flow part are unformatted and missing unit indication.

Solution: Input A and Input B for the corresponding format number of the heat meter are not yet configured. 

  1. Note the format number of the heat meter.
  2. In PcBase II, select the Setup→Formats.
  3. Select the Type name corresponding to the Format No.
  4. Click Edit button. Locate the field Input A and specify the number of decimals that the water meters register after the comma. In the next area type in the unit (m3, l/h etc).
  5. Repeat the same for Input B. Click the OK button to save the changes.
  6. Click on the OK button again and restart PcBase II.  Input A and Input B should now show formatted data under the consumption readings. This procedure must be performed for each individual Format No. read in PcBase II.

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3: I have read MULTICAL® 601 heat meters using the job type M10 or M11, but PcBase II does not show the data.

Solution: The M10 and M11 job types are used to read the MULTICAL® 601 present monthly/yearly values. These values were programmed in the TA2/TA3 registers of the MULTICAL® 66-CDE heat meter, but they are not programmed in MULTICAL® 601 heat meter as they are regular registers. These read values are saved in the registers ‘T1 Avg.’ and ‘T2 Avg´.

  1. In PcBase II, select the Set-up→Display.
  2. Locate ‘T1 Avg.’ and tick the corresponding check box.
  3. Repeat the same for ‘T2 Avg.’.
  4. Click the OK button and then click the OK button again to restart PcBase II.
  5. ‘T1 Avg.’ and ‘T2 Avg.’ are now shown under the consumption readings.

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4: Meters have been added to an existing group in PcTermRoute II, but I can not select jobtype and datatype (Meter data/Module data) for some of the meters.

Solution: If you can not select jobtype or data type (Meter data/Module data) for some of the meters, it is because you have not selected the meters Readout method in PcBase II.

  1. Open PcBase II→Meters.
  2. Use the Find function to locate the required meter.
  3. Select the correct Readout method for each meter.

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5: PcTermRoute II has saved my Route, but the MULTITERM Pro hand held terminal is unable to find the saved Route.
Solution: PcTermRoute II saves the MULTITERM Pro hand-held terminal route file to the following default path: C:\Programs\Kamstrup\Userdata\
User1\Routes. The MULTITERM Pro hand-held terminal may be configured with another user name.

  1. Compare the active user name in the MULTITERM Pro hand-held terminal, (located in the upper left-hand corner of the MULTITERM Pro) to the user name in the path configured in PcTermRoute II.
  2. If they are not the same change the ‘User name’ in the PcTermRoute II´s path so it is same as the active “User name” in the MULTITERM Pro hand-held terminal. 
  3. Try locating the saved route file again.

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6: I´m unable to transfer data `to´ or `from´ the MULTITERM Pro hand-held terminal (an exception error occurs).
Solution: To communicate and transfer data, the MULTITERM Pro hand-held terminal uses Microsoft ActiveSync and the Kamstrup File Server. 

  1. Place the MULTITERM Pro hand-held terminal in the docking station.
  2. Turn on the terminal by pressing the red key for 5 secs. This will activate ActiveSync (the tray icon will change from grey to green).
  3. If ActiveSync isn't activated, restart the terminal (Press the blue and red keys at the same time for 5 secs.) Check that ActiveSync is activated now.
  4. Now check that the Kamstrup File Server is running (the tray icon for Kamstrup File Server is activated. If not, go to Start→ Programs→ Kamstrup File Server and start it.
  5. In the MULTITERM pro hand-held terminal go to Start→Settings→Connections. If there is a menu called USB to PC present here, click it and then untick the checkbox corresponding to Enable advanced network functionality.
  6. Try to transfer data again. 

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 7: Meters listed in the route function of the MULTITERM Pro hand-held terminal are not being read. The meter’s SNR is OK.

Solution: The meter type used in the route function of the MULTITERM Pro hand-held terminal is taken directly from the meter’s PcBase II configuration. If a meter is not read using the automatic route reading function, the meter type in PcBase II might be incorrectly set.

 

Try to read the meters in question manually. In the MULTITERM Pro main menu, select 2: Manual Reading→ Radio→XL1. This reading job reads the Meter type and thus the meter is correctly read afterwards. All meters read manually will contain the correct Meter type, and when the Adhoc route (which contains all the manually read meters) is transferred to the PcBase II database the incorrectly configured meter types are corrected.

 

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8: The MULTITERM Pro hand held terminal was updated by Kamstrup and now some meters can not be read (the meter’s  “SNR” reads -- or has no SNR).
Solution: In the MULTITERM Pro hand held terminal ver. 3.0 and 3.1 the old radio module for MULTICAL®Compact, MULTICAL® III and MULTICAL® 66-CDE meters is not supported.

Update MULTITERM Pro to ver. 3.3 or replace old radio modules. Contact Kamstrup for further information.

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9: The icon shown in the MULTITERM Pro hand-held terminal route is an eye or a hand pointing fingers. It should be a radio.
Solution: The eye icon indicates that the Readout method has been set to MULTITERM. A hand pointing finger icon indicates that the Readout method has been set to Manual. Change Readout method to MULTITERM Radio in PcTermRoute II and the right icon will be shown.


In Route overview screen of the MULTITERM Pro hand-held terminal, press the M key and select Read meter as Radio. The meter should be radio readable. Remember to change Readout method in PcTermRoute II to MULTITERM Radio. 

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10: The MULTITERM Pro hand held terminal is unable to read meters installed with Radio-Router modules.

Solution: Radio-Router modules have two radio channels; channel 1 supports the Router function and channel 2 supports the terminal function.

An optional NRZ function supports both channels

In the MULTITERM Pro main menu, select 6:Configure→ Configure hand-held terminal. Select NRZ and make sure that the NRZ checkbox box is ticked.

 

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11: Routes have been transferred back to the PC, but they can not be seen in PcTermPro.

Solution: In PcTermPro, select the tab MULTITERM Data. The default Import filename path is set to C:\Programs\Kamstrup\Userdata\User1\Data\.


Check that the active user name in MULTITERM Pro hand-held terminal is the same as configured in the PcTermPro path. If not, correct it. Then use […] to locate the missing route files.


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